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Dr. Daniel Durrie is a member of CRSQA/USAEyes. He also praises "grievance" web sites. See the following article. So, what's Hagele's problem with "grievance" web sites?
http://www.ophmanagement.com/article.aspx?article=102185A crucial part of avoiding a hard sell is directing patients to credible, objective online sources of information. Dr. Durrie's Web site features a page of patient education resources, with links to other sites. His links include
www.usaeyes.org, the Web site for the Council of Refractive Surgery Quality Assurance, the FDA's Web site,
www.fda.gov/cdrh/lasik/, and the sites for the American Academy of Ophthalmology (AAO) and the American Society of Cataract and Refractive Surgery (ASCRS).
However, even the "grievance" Web sites can be helpful. "I think those perform a service," Dr. Durrie says. "This is an elective surgery that no one has to do and I always approach it that way. If someone comes in with questions because they've read about halo and glare and dry eye, then they just come in with better questions. These Web sites stimulate discussions between patient and doctor."
